FAQ
Questions customers ask before booking
How soon can you come out?
For booked work we usually offer a visit within two working days. Genuine emergencies like a burst pipe or no heating in winter get same-day priority wherever we can reach you.
Do you give a written quote for a boiler swap?
Yes. We survey the existing system first, then you receive a detailed written quote covering parts and labour separately. Nothing is touched until you approve it.
Are your engineers certified and insured?
All our engineers are Gas Safe registered for gas work and hold relevant certifications. We carry public liability insurance; we can email proof before your appointment.
What if the job turns out bigger than expected?
We stop and talk to you if we find hidden issues like deteriorated pipework. We explain what we found and what it costs; we never proceed without your agreement.
Do you handle emergency call-outs outside normal hours?
Yes. We run a rota for evenings and weekends for genuine emergencies. Booked work is scheduled within standard hours, so you know exactly who is coming and when.
Will you clean up afterwards?
Absolutely. We lay dust sheets, vacuum any mess, and take away all packaging and old parts. The site is left as we found it – that's part of the job.